{"id":18568,"date":"2023-02-07T00:00:00","date_gmt":"2023-02-07T00:00:00","guid":{"rendered":"https:\/\/www.agrinventory.com\/news\/servicedesk-vidensbase\/"},"modified":"2024-12-03T18:33:03","modified_gmt":"2024-12-03T18:33:03","slug":"servicedesk-vidensbase","status":"publish","type":"news","link":"https:\/\/www.agrinventory.com\/da\/news\/servicedesk-vidensbase\/","title":{"rendered":"Servicedesk vidensbase"},"content":{"rendered":"\n<p>I vores konstante bestr\u00e6belser p\u00e5 at opdatere vores servicetilbud til vores kunder er AGR Dynamics begyndt at bruge <a href=\"https:\/\/agrinventory.atlassian.net\/servicedesk\/customer\/portals\" rel=\"nofollow noopener\" target=\"_blank\">Jira Service Desk<\/a> til at h\u00e5ndtere kundesp\u00f8rgsm\u00e5l, problemer og opdateringsanmodninger. Nu er der to m\u00e5der, hvorp\u00e5 AGR Dynamics-kunder kan starte en supportanmodning til en AGR-konsulent: <\/p>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"195\" src=\"https:\/\/www.agrinventory.com\/wp-content\/uploads\/2023\/02\/MTk1YTU5MWUtZDA5ZS00YTQyLTkyNzUtODEwYzY0MjZlNDQx_service-desk-e1557411966858-300x195-1.avif\" alt=\"\" class=\"wp-image-10146\" title=\"\"><\/figure>\n\n<ol class=\"wp-block-list\">\n<li>Opret en supportanmodning i Jira Service Desk p\u00e5 AGR Dynamics Portal<\/li>\n\n\n\n<li>Send en e-mail til servicedesk@agrdynamics.com, der genererer en billet i samme system<\/li>\n<\/ol>\n\n<p>N\u00e5r du opretter en billet via portalen via e-mail, modtager du en e-mailbekr\u00e6ftelse fra AGR Dynamics Jira Service Desk. Du kan forts\u00e6tte dialogen ved enten at navigere fra e-mailen til billetten i selve Service Desk, eller ved at svare direkte p\u00e5 bekr\u00e6ftelsesmailen. Hvis du svarer via e-mail, skal du ikke \u00e6ndre emnelinjen, da dette opretter en ny billet, og dine kommentarer vil ikke g\u00e6lde for den relevante billet.  <\/p>\n\n<p>Der er mange fordele ved at oprette et brugernavn til AGR Dynamics Service Desk, herunder:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>F\u00e5 et overblik over alle billetter, der er indsendt af dig selv eller din organisation<\/li>\n\n\n\n<li>Viser status for hver billet (Venter p\u00e5 support, Venter p\u00e5 kunde, L\u00f8st osv.)<\/li>\n\n\n\n<li>Tr\u00e6k og slip nemt filer, tilf\u00f8j kommentarer, og del billetter med din organisation<\/li>\n\n\n\n<li>Holder historikken for alle dine billetter p\u00e5 \u00e9t sted<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>F\u00e5 adgang til AGR&#8217;s Service Desk Knowledge Base for support og l\u00f8sninger p\u00e5 dine foresp\u00f8rgsler om forsyningsk\u00e6destyring.<\/p>\n","protected":false},"author":1,"featured_media":13815,"template":"","class_list":["post-18568","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.agrinventory.com\/da\/wp-json\/wp\/v2\/news\/18568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.agrinventory.com\/da\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.agrinventory.com\/da\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/www.agrinventory.com\/da\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.agrinventory.com\/da\/wp-json\/wp\/v2\/media\/13815"}],"wp:attachment":[{"href":"https:\/\/www.agrinventory.com\/da\/wp-json\/wp\/v2\/media?parent=18568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}