{"id":18567,"date":"2023-02-07T00:00:00","date_gmt":"2023-02-07T00:00:00","guid":{"rendered":"https:\/\/www.agrinventory.com\/news\/kunskapsbas-for-servicedesk\/"},"modified":"2024-12-03T18:33:03","modified_gmt":"2024-12-03T18:33:03","slug":"kunskapsbas-for-servicedesk","status":"publish","type":"news","link":"https:\/\/www.agrinventory.com\/sv\/news\/kunskapsbas-for-servicedesk\/","title":{"rendered":"Kunskapsbas f\u00f6r servicedesk"},"content":{"rendered":"\n<p>I v\u00e5rt st\u00e4ndiga arbete med att uppdatera v\u00e5rt serviceerbjudande f\u00f6r v\u00e5ra kunder har AGR Dynamics b\u00f6rjat anv\u00e4nda <a href=\"https:\/\/agrinventory.atlassian.net\/servicedesk\/customer\/portals\" rel=\"nofollow noopener\" target=\"_blank\">Jira Service Desk<\/a> f\u00f6r att hantera kundfr\u00e5gor, problem och uppdateringsf\u00f6rfr\u00e5gningar. Nu finns det tv\u00e5 s\u00e4tt som AGR Dynamics-kunder kan initiera en supportf\u00f6rfr\u00e5gan till en AGR-konsult: <\/p>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"195\" src=\"https:\/\/www.agrinventory.com\/wp-content\/uploads\/2023\/02\/MTk1YTU5MWUtZDA5ZS00YTQyLTkyNzUtODEwYzY0MjZlNDQx_service-desk-e1557411966858-300x195-1.avif\" alt=\"\" class=\"wp-image-10146\" title=\"\"><\/figure>\n\n<ol class=\"wp-block-list\">\n<li>Skapa en supportf\u00f6rfr\u00e5gan i Jira Service Desk p\u00e5 AGR Dynamics Portal<\/li>\n\n\n\n<li>Skicka ett e-postmeddelande till servicedesk@agrdynamics.com, som kommer att generera ett \u00e4rende i samma system<\/li>\n<\/ol>\n\n<p>N\u00e4r du skapar ett \u00e4rende via portalen via e-post f\u00e5r du en e-postbekr\u00e4ftelse fr\u00e5n AGR Dynamics Jira Service Desk. Du kan forts\u00e4tta dialogen genom att antingen navigera fr\u00e5n e-postmeddelandet till biljetten i sj\u00e4lva Service Desk, eller genom att svara direkt p\u00e5 bekr\u00e4ftelsemailet. Om du svarar via e-post ska du inte \u00e4ndra \u00e4mnesraden, eftersom detta skapar ett nytt \u00e4rende och dina kommentarer kommer inte att g\u00e4lla f\u00f6r det aktuella \u00e4rendet.  <\/p>\n\n<p>Det finns m\u00e5nga f\u00f6rdelar med att skapa ett anv\u00e4ndarnamn f\u00f6r AGR Dynamics Service Desk, bland annat:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>F\u00e5 en \u00f6versikt \u00f6ver alla \u00e4renden som du sj\u00e4lv eller din organisation har skickat in<\/li>\n\n\n\n<li>Visar status f\u00f6r varje biljett (V\u00e4ntar p\u00e5 support, V\u00e4ntar p\u00e5 kund, L\u00f6st, etc.)<\/li>\n\n\n\n<li>Dra och sl\u00e4pp enkelt filer, l\u00e4gg till kommentarer och dela \u00e4renden med din organisation<\/li>\n\n\n\n<li>H\u00e5ller historiken f\u00f6r alla dina biljetter p\u00e5 ett st\u00e4lle<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>F\u00e5 tillg\u00e5ng till AGR:s Service Desk Knowledge Base f\u00f6r support och l\u00f6sningar p\u00e5 dina fr\u00e5gor om supply chain management.<\/p>\n","protected":false},"author":1,"featured_media":13816,"template":"","class_list":["post-18567","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.agrinventory.com\/sv\/wp-json\/wp\/v2\/news\/18567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.agrinventory.com\/sv\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.agrinventory.com\/sv\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/www.agrinventory.com\/sv\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.agrinventory.com\/sv\/wp-json\/wp\/v2\/media\/13816"}],"wp:attachment":[{"href":"https:\/\/www.agrinventory.com\/sv\/wp-json\/wp\/v2\/media?parent=18567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}