We’re pleased to introduce Finn, AGR’s virtual assistant designed to help customers get clear, accurate answers from within the product quickly and without needing to contact support.
Finn is an AI chatbot trained on AGR’s knowledge base, product workflows, and support content. He can answer questions about how things work in AGR, guide users through specific tasks, and help troubleshoot common issues. Customers can access Finn directly through the in-app chat.
Why we hired Finn
Managing supply chains means juggling decisions, data, and systems, often under time pressure. Finn is meant to reduce the friction in that process. He helps users find the information they need right when they need it, whether it’s about editing a scheduled order or sharing reports with a colleague.
Finn focuses only on AGR content and product guidance. He does not generate answers from external sources, which means his responses are grounded in how things actually work inside AGR.
Performance and feedback
Since launch, Finn has achieved a 94% success rate in answering customer questions. The feedback so far also shows that Finn is already making a positive impact.
One customer put it simply:
“You are a great chatbot Finn :)”
In another recent session, a user resolved a scheduling workflow before going on leave, using only Finn’s guidance. No ticket required.
What Finn can do
Finn can help with anything connected to your work in AGR. Examples of questions Finn can currently handle include:
- “How do I edit a scheduled order before vacation?”
- “How do I give a colleague access to my custom reports?”
- “What are the three next orders from supplier X?”
Behind the scenes, Finn is using AGR’s internal documentation and logic to guide users through the answers.
Available now in the AGR interface
Finn is already live and accessible to all users inside the AGR platform. Just open the in-app chat and type a question.
We’ll continue improving Finn’s capabilities and expanding coverage based on real customer questions. As always, users can still reach the support team at any time—Finn is simply here to handle the common cases, so you can move forward faster.
